Mystery shopping service providing 'mystery patients' to dental and medical practices throughout the UK
Welcome to the
new generation of patient
How would customers rate your practice?
By deploying our 'Mystery Patient' service in your practice, we can measure your current levels of customer service. We will then help you to improve on your results by identifying training gaps in your business, and by providing advice on how to enhance your employees' performances.
Results from practices we have worked with show that our approach will make you more profit, get you more referrals, and improve patient and staff retention and relationships.
If you would like to improve customer service and patient satisfaction within your practice, please contact us now for further information on 0844 322 1202.
Compliance with the Care Quality Commission
Much is now being made of the need to go beyond self assessment and to have independent assessment of the core outcomes. At CPL Mystery Patient we understand the requirements placed on you by the CQC and we have a wide range of services to help you succeed.
Receive 10 free tips for improved customer care - plus claim a free mystery patient phone call!
Just submit your email address below* and indicate the offers you would like to receive:
* Please note - we may contact you again in future with further tips or news about our services. If you do not wish to receive such emails just let us know.