Author Archives: steve

Towards Better Service

“We know your time is valuable, we are here to ensure that it won’t be wasted.” What a great motto and what a philosophy to live up to! As a patient this is a vision that I could fall in … Continue reading

Posted in Uncategorized | Leave a comment

Article: Innovation in Practice – patient focus group

Written by Rachel Kendric      Published in Private Dentistry magazine Our patients are our focus South Bar Dental is a lovely private practice set in the heart of Banbury. Tom and Pauline Donnelly established it 25 years ago and aim to … Continue reading

Posted in Uncategorized | Leave a comment

What Mary Queen of Shops can teach your business

Did you see Mary on BBC 2 advising a Fosters, greengrocers in the Wirral? Fosters was a long established business that had lost its way and was suffering from a declining turnover and less and less customers. They knew they … Continue reading

Posted in Uncategorized | Leave a comment

A great day and a great way to listen to your patients

Posted on July 12, 2010 by cplmysterypatient In the summer sunshine last week we had an enjoyable and fun day listening to our clients and we want to say a BIG thank you to you all for coming along. In … Continue reading

Posted in Uncategorized | Leave a comment