Testimonials
CPL Mystery Patient have had excellent results working with dentists and medical practices to measure and improve their customer service levels and resulting patient satisfaction. See what just some of our clients have to say.
'I can't thank you enough for yesterday. It really has given me a little bit of a push. As I said to you recently, things were starting to get a little less challenging and uninspiring and this has shown me there is a huge opportunity for me to grow the practice yet further.'
- J Bower, Bucks
'Just wanted to say thanks for today. It was brilliant. Can't wait to get into action.'
- M Ball, Hants
'Enlisting the help of the mystery shopper was a great help to us as a business. We have high aspirations and expectations and expect our staff to be the same. However, using this service highlighted some unforeseen problems for us.
We had accepted that a member of staff who had been in the industry for a long time was bringing her knowledge to us and had presumed that she was doing a good job. The mystery shopper call showed that she was uncertain of how we worked and actually what different services we offered. Since this exercise, we have done extra training so that she is more confident and can let people know our services. This is now treated as a work in progress and we have learned not to presume knowledge but to make sure for ourselves that our staff have the skills they need to work for us. I fully recommend this service to anyone who wants to move their business forward.'
- Mrs P Donnelly, Oxfordshire
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