What is a Mystery Patient?
What is a 'mystery patient'?
The concept of 'mystery shopping' has been around for many years in the hotel and restaurant industries. Carefully selected individuals, posing as real shoppers, will visit a business and engage staff in every-day service situations. Staff responses and actions are recorded and reported back to the business, enabling it to make judgements about the current service level and the need for improvements.
CPL are pleased to extend this 'mystery shopping' concept into the dental, medical and healthcare industries - providing 'mystery patients' to asssess a practice's performance.
Why would you need a 'mystery patient'?
With most people now expecting to pay for their healthcare services, they also expect value for money, excellent customer service and satisfaction. If your practice is not meeting these expectations, patients will 'vote with their feet' - leaving for another and perhaps damaging your reputation too with negative comments.
Find out more
Find our more about our services aimed at dentists and doctors, or call us today on 0844 322 1202 to discuss the right option for you.
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